For What Its Worth

Customer Surveys

In the mid 1990's we were having trouble with billings and support for one software company.  As we dug into the problems the software company was surprised.  They said all of our customer surveys came back with high marks. 

No one supporting the software had seen a survey.   We finally tracked down that the surveys were being sent to the office of the original purchase agent. The agent hadn't been involved for almost 2 decades.  Every year his secretary got the survey in the mail and dutifully filled it out and returned it, even though they didn't have a clue what the survey was about. 

Happy Computing, VHubbard.  Transcribe Oct 2024

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